FAQ
Frequently Asked Questions (FAQ)
Welcome to the FAQ section! 🙂
We're here to provide you with the information you need for a seamless shopping experience. Below, you'll find answers to common questions about our products, services, and more.
SECTIONS
- Welcome to Christian Modern
- Customer Service & Support
- Product Questions
- Ordering
- Order Management
- Shipping Information
- Returns & Exchanges
- Damaged Items & Claims
- Payment
- Data & Privacy Protection
- New Products & Promotions
a. What is Christian Modern?
We are an online store that offers a curated collection of Christian modern art. We believe in the power of art to inspire and uplift, and our mission is to bring meaningful and modern art to inspire your journey with Christ.
2. CUSTOMER SERVICE & SUPPORT
a. How Can I Contact Customer Service?
• Contact: help@christianmodern.shop
   ○ Hours: Mon-Fri, 9 AM - 5 PM (EST).
   ○ We aim to respond within 24 hours on working days.
3. PRODUCTÂ QUESTIONS
a. FRAMED PRINTS
• Custom-sized Frames?
Not available.
• Changing Print in Frame?
Open buttons and slide-in backs.
•  Hanging Frames?
Sawtooth hangers pre-attached for landscape or portrait display.
• Damage-Free Hanging?
   ○ Yes. Our frames are lightweight and suitable for hanging with adhesive strips.
   ○ We recommend using large Command-brand adhesive strips.
• Free Framing Service?
Prints mounted in frame for free.
• Protective Film on Screen
   ○ The frame’s acrylic screen comes with a protective film on both sides to avoid scratches during shipping.
   ○ Remove protective film from acrylic screen (both sides) upon receipt.
• Custom-sized Frames?
Not available.
• Changing Print in Frame?
Open buttons and slide-in backs.
•  Hanging Frames?
Sawtooth hangers pre-attached for landscape or portrait display.
• Damage-Free Hanging?
   ○ Yes. Our frames are lightweight and suitable for hanging with adhesive strips.
   ○ We recommend using large Command-brand adhesive strips.
• Free Framing Service?
Prints mounted in frame for free.
• Protective Film on Screen
   ○ The frame’s acrylic screen comes with a protective film on both sides to avoid scratches during shipping.
   ○ Remove protective film from acrylic screen (both sides) upon receipt.
b. UNFRAMED PRINTS
• Custom-sized Prints?
Not available.
• Custom-sized Prints?
Not available.
• Paper & Print Quality?
   ○ Thick 10.3 mil Enhanced Matte Paper for vibrant colors.
   ○ Our paper is sturdy and does not warp or buckle easily. Its uncoated finish and lightly textured surface ensure a rich display of colors.
   ○ Christian Modern art prints are giclée printed with premium inks, ensuring intense color saturation and archival-grade print durability.
   ○ Printed in the USA with cutting-edge print technology.
• Art Designs with Large White Border Printed?
Select designs have a large border as part of the print design. Check product photos.
   ○ Thick 10.3 mil Enhanced Matte Paper for vibrant colors.
   ○ Our paper is sturdy and does not warp or buckle easily. Its uncoated finish and lightly textured surface ensure a rich display of colors.
   ○ Christian Modern art prints are giclée printed with premium inks, ensuring intense color saturation and archival-grade print durability.
   ○ Printed in the USA with cutting-edge print technology.
• Art Designs with Large White Border Printed?
Select designs have a large border as part of the print design. Check product photos.
c. DIGITAL DOWNLOADS
• Usage Restrictions?
   ○ Our art is copyrighted.
   ○ Digital prints from our store are for personal use only. They are not authorized for commercial reproduction or distribution without prior written permission.
d. GIFT CARDS
• Use?
Can be used to purchase any product.
• Use?
Can be used to purchase any product.
• Delivery?
Gift cards delivered instantly via email.
Gift cards delivered instantly via email.
• Redeem?
Enter the unique code during checkout to redeem a gift card.
Enter the unique code during checkout to redeem a gift card.
• Returns?
Gift cards are non-refundable and non-exchangeable for cash.
• Expiration?
Gift cards are valid for 2 years from the date of purchase.
• Lost or Stolen?
Lost or stolen gift cards cannot be replaced or refunded.
• Remaining Balance?
Any remaining balance can be used for future orders if the gift card has not yet expired.
Gift cards are non-refundable and non-exchangeable for cash.
• Expiration?
Gift cards are valid for 2 years from the date of purchase.
• Lost or Stolen?
Lost or stolen gift cards cannot be replaced or refunded.
• Remaining Balance?
Any remaining balance can be used for future orders if the gift card has not yet expired.
4. ORDERING
a. Are all products available for purchase?
Yes, all products displayed on our website are available for purchase.
Yes, all products displayed on our website are available for purchase.
b. Custom Orders?
Not available. We offer a curated collection of Christian modern art available for purchase.
c.Wholesale/Bulk Discounts?
• Minimum order quantity: 50 items.
• Contact us for details.
d. Gift Wrapping?
Unavailable, but products are carefully packaged for gifting.
Unavailable, but products are carefully packaged for gifting.
e. Physical Store?
We are an online store only.
5. ORDER MANAGEMENT
a. Change of Delivery Address?
Cannot be changed after order placement.
Cannot be changed after order placement.
b. Order Confirmation?\
• Confirmation may take a few minutes. Check spam folder.
• Contact customer service if not received within 24 hours.
• Contact customer service if not received within 24 hours.
c. Order Changes?
• Only possible if the order has not been processed yet.
d. Order Cancelation?
•  Only possible if the order has not been processed yet.
•  Contact customer service (help@christianmodern.shop)
e. Order Delay?
•  First, check tracking number status.
•  If the expected delivery window has passed, contact customer service (help@christianmodern.shop) and include your Order Number.
f. Wrong Item Received?
• Contact customer service (help@christianmodern.shop) and include:
   ○ Order Number
   ○ Photos of the wrong item(s) and package
g. Missing Item in Order?
• Check tracking number for orders with multiple parcels.
• Contact customer service (help@christianmodern.shop) within 30 days of order arrival and include:
   ○ Order Number
   ○ Photos of received item(s)
h. Refusing Delivery
No refunds for refused deliveries.
6. SHIPPING INFORMATIONf. Wrong Item Received?
• Contact customer service (help@christianmodern.shop) and include:
   ○ Order Number
   ○ Photos of the wrong item(s) and package
g. Missing Item in Order?
• Check tracking number for orders with multiple parcels.
• Contact customer service (help@christianmodern.shop) within 30 days of order arrival and include:
   ○ Order Number
   ○ Photos of received item(s)
h. Refusing Delivery
No refunds for refused deliveries.
a. Framed and Unframed Prints: Shipped from Los Angeles
   • International Orders: Unframed prints ship worldwide 🌎
   • US Orders: Framed available!
   • Tracking Number?: Provided via email for framed and unframed print orders.
   • Order Processing & Shipping Times (US Orders):
      ○ Processing: 1-3 business days.
      ○ Shipping: Estimated 3-5 business days (US orders), and 8-10 business days (International orders)
      ○ Note: Some remote areas may have longer delivery times. We are not responsible for unforeseen delays beyond our control. If your order is delayed, please refer to our FAQ section or contact us if the delivery window has passed.
b. Digital Downloads & Gift Cards:
   • Available Worldwide:
      ○ Delivered via email instantly.
      ○ Orders for digital items involve no shipping.
7. RETURNS & EXCHANGES
a. Framed and Unframed Prints:
   • 30-day return policy from the date of receipt (excludes shipping costs).
   • How Do Returns Work?
      ○ Before returning any items, please contact us within 30 days of order arrival (help@christianmodern.shop) and include your Order Number.
      ○ We provide the return address, and returns must be shipped to the specified address.
      ○ Shipping costs for returns and exchanges are at the customer’s expense. If items arrive damaged, we can only offer a 50% refund.
      ○ Items must be returned in their original condition and packaging. We reserve the right to refuse returns that do not meet these criteria.
      ○ As soon as we receive and register your return and if you followed our Return instructions, we will make a corresponding refund to the payment method you used for your order.
      ○ Refunds can take up to 7 business days to reflect on your account depending on your credit card provider.
b. Digital Downloads and Gift Cards:
   • Digital Downloads:
      ○ Are Digital Downloads Refundable?
        No, digital art prints are non-refundable as digital items cannot be returned like a physical item.
      ○ Can I Exchange a Digital Downloads?
        Exchanges are not applicable for digital art prints.
      ○ How Do I get Help with Technical Issues for Digital Downloads?
        Contact our customer support at help@christianmodern.shop for assistance.
   • Gift Cards
      ○ Can I return or get a refund for a gift card?
        No, gift cards are non-refundable and cannot be exchanged for cash as digital items cannot be returned like a physical item.
8. DAMAGED ITEMS & CLAIMS
a. Damaged Item in Order?
We take utmost care in packaging your order securely. If your order arrives damaged, please notify us immediately (within 30 days of arrival) and submit a claim to resolve the issue (see how below).
b. How to Submit a Claim?
   • Notify us within 30 days of arrival (help@christianmodern.shop) and include:
      ○ Your Order Number
      ○ Relevant information on the damaged item(s)
      ○ Photos of package and damaged item(s)
      ○ Replacements offered for damaged items, no full refund. If you prefer to not receive a replacement, please initiate a return or make alternative arrangements with us.
9. ACCEPTED PAYMENT METHODS
a. Accepted Payment Methods?
We accept major credit cards (VISA, Mastercard, Maestro, American Express) and PayPal.
b. Payment Error?
Contact your bank, or try PayPal or another card.
10. DATA & PRIVACY PROTECTION
   • At Christian Modern Shop, we take your privacy and data protection seriously.
   • We handle your personal information in accordance with our Privacy Policy.
   • Rest assured that your data is securely stored and used solely for the purpose of providing you with the best shopping experience.
   • We do not sell or share your information with third parties. For more details, please review our privacy policy.
11. NEW PRODUCTS & PROMOTIONS
Stay updated with new products and promotions signing up for our newsletter on our website and following us on social media:
   • Instagram
   • TikTok
   • Facebook
We hope these FAQs have addressed your questions. If you need further assistance or have any other inquiries, please don't hesitate to reach out to our customer service team. Thank you for choosing Christian Modern!