Frequently Asked Questions
Welcome to the FAQ section! 🙂
We're here to provide you with the information you need for a seamless shopping experience. Below, you'll find answers to common questions.
SECTIONS
- Welcome to Christian Modern
- Customer Service
- Art Questions
- Ordering Art
- Order Management
- Order Processing & Shipping
- Returns & Exchanges
- Damaged Items
- Payment
- Data & Privacy
- New Products & Promotions
1. Welcome To Christian Modern!
What is Christian Modern?
Christian Modern is an American art studio offering a curated collection of modern Christian art.
We believe in the power of visual art to strengthen faith, and our mission is to create meaningful, modern pieces that enhance your journey with Christ.
2. Customer Service
Need Help?
• Email us anytime: help@christianmodern.shop
• Customer Service Hours: Mon–Fri, 9 AM–5 PM EST
• We aim to respond within 24 hours on business days
• Email us anytime: help@christianmodern.shop
• Customer Service Hours: Mon–Fri, 9 AM–5 PM EST
• We aim to respond within 24 hours on business days
3. Art Questions
a. Framed Prints
• Materials: Canvas or premium art paper.
• Made in the USA: From our American art studio.
• Custom Sizes Available – Email us at help@christianmodern.shop for help.
• Arrives Ready to Hang: Includes pre-installed hanging wire.
• Framing Service Included: Mounting in frame is included with your order.
• Acrylic Protection: Included on framed art paper prints.
• Made in the USA: From our American art studio.
• Custom Sizes Available – Email us at help@christianmodern.shop for help.
• Arrives Ready to Hang: Includes pre-installed hanging wire.
• Framing Service Included: Mounting in frame is included with your order.
• Acrylic Protection: Included on framed art paper prints.
b. Unframed Prints
c. Digital Downloads
• Usage Restrictions?
For personal use only – commercial reproduction is not permitted
All designs are copyright protected
Files are delivered instantly via email after purchase
• Materials: Canvas or premium art paper
• Print Quality: Archival-grade, Giclée printing
• Premium inks for deep saturation and vibrant color
• Made in the USA with cutting-edge print technology
• White Border: Some designs include a subtle white border—see product photos
• Custom Sizing: Email us for help with specific size requests
c. Digital Downloads
• Usage Restrictions?
For personal use only – commercial reproduction is not permitted
All designs are copyright protected
Files are delivered instantly via email after purchase
d. Gift Cards
• Use to purchase any art piece in our shop
• Delivered instantly via email
• Redeem at checkout using your unique code
• Valid for 2 years from purchase date
• Non-refundable and non-redeemable for cash
• Lost or stolen cards cannot be replaced
• Remaining balances stay available until expiration
• Use to purchase any art piece in our shop
• Delivered instantly via email
• Redeem at checkout using your unique code
• Valid for 2 years from purchase date
• Non-refundable and non-redeemable for cash
• Lost or stolen cards cannot be replaced
• Remaining balances stay available until expiration
4. Ordering Art
a. Placing An Order
• We ship to all 50 U.S. states 🇺🇸
• We ship internationally 🌍 – including:
✔ Europe
✔ Asia
✔ The Americas
✔ Middle East
✔ Africa
✔ Australia & New Zealand
• Custom sizes available – email us
• Custom designs – not available at this time
• Wholesale available – minimum 20 items. Contact us for pricing
• Gift wrapping unavailable, but packaging is always presentation-ready
• We are an online-only store
• We ship to all 50 U.S. states 🇺🇸
• We ship internationally 🌍 – including:
✔ Europe
✔ Asia
✔ The Americas
✔ Middle East
✔ Africa
✔ Australia & New Zealand
• Custom sizes available – email us
• Custom designs – not available at this time
• Wholesale available – minimum 20 items. Contact us for pricing
• Gift wrapping unavailable, but packaging is always presentation-ready
• We are an online-only store
5. Order Management
a. Shipping Address Update?
• Only possible before shipping.
• Email us before the order ships (help@christianmodern.shop)
• Only possible before shipping.
• Email us before the order ships (help@christianmodern.shop)
b. Order Confirmation Email?
• Check spam, then contact us.
c. Order Changes?
d. Order Cancelation?
• Only possible before shipping.
• Email us before the order ships (help@christianmodern.shop)
e. Delivery Delay?
• First, check tracking number status.
• If the expected delivery window has passed, contact customer service (help@christianmodern.shop) and include your Order Number.
f. Wrong or Missing Item?
• Missing Item: Check tracking number in case missing item has a different tracking number.
• Wrong Item Received: Contact customer service (help@christianmodern.shop) within 30 days of order delivery and include:
○ Order Number
○ Photos of received item(s)
g. Refused Delivery
No refunds for refused deliveries.
f. Wrong or Missing Item?
• Missing Item: Check tracking number in case missing item has a different tracking number.
• Wrong Item Received: Contact customer service (help@christianmodern.shop) within 30 days of order delivery and include:
○ Order Number
○ Photos of received item(s)
g. Refused Delivery
No refunds for refused deliveries.
6. Order Processing & Shipping
• Processing time: 3 business days
• Delivery Estimates:
U.S.: 3–4 business days
International: 5–7 business days
Note: Some remote areas may have longer delivery times. We are not responsible for unforeseen delays beyond our control, including weather related delays. If your order is delayed, please refer to our FAQ section or contact us if the delivery window has passed.
• Incorrect Shipping Address: We’re not responsible for errors in shipping info entered at checkout.
• Proof of Delivery: Not responsible for orders that are lost after delivery is complete, when there is proof of delivery available.
• Digital products: Gift cards and digital art are delivered instantly via email
• Delivery Estimates:
U.S.: 3–4 business days
International: 5–7 business days
Note: Some remote areas may have longer delivery times. We are not responsible for unforeseen delays beyond our control, including weather related delays. If your order is delayed, please refer to our FAQ section or contact us if the delivery window has passed.
• Incorrect Shipping Address: We’re not responsible for errors in shipping info entered at checkout.
• Proof of Delivery: Not responsible for orders that are lost after delivery is complete, when there is proof of delivery available.
• Digital products: Gift cards and digital art are delivered instantly via email
7. Returns & Exchanges
• Timeframe: Accepted within 30 days of delivery.
• Return Restocking fee: 15% applied.
• How to start:
Email us at help@christianmodern.shop
Include order number
Items must be in original packaging and condition
Review & Refund: Once reviewed, refunds take 1–3 business days to appear
• Digital products & gift cards: Non-refundable
8. Damaged Items
a. Shipping Insurance: No Risk To You
Orders are 100% insured against damage during transit.
Shipping Insurance included on orders to:
✔ USA
✔ Worldwide
b. Package Damaged During Transit?
We take utmost care in packaging your order securely.
In rare cases of an order damaged during transit please notify us immediately.
c. Timeframe to Resolve?
You must notify us within 30 days of delivery date.
d. How to Report a Case of Damage During Transit?
• Notify us within 30 days of arrival (help@christianmodern.shop) and include:
I. Order Number
II. Relevant information on the damaged item(s)
III. Damage Photos
IV. Box Photos: You must include one photo of the FRONT of the box, and one photo of the BACK of the box.
e. Art Replacement?
No refunds—Replacements offered for cases of items damaged during transit.
Orders are 100% insured against damage during transit.
Shipping Insurance included on orders to:
✔ USA
✔ Worldwide
b. Package Damaged During Transit?
We take utmost care in packaging your order securely.
In rare cases of an order damaged during transit please notify us immediately.
c. Timeframe to Resolve?
You must notify us within 30 days of delivery date.
d. How to Report a Case of Damage During Transit?
• Notify us within 30 days of arrival (help@christianmodern.shop) and include:
I. Order Number
II. Relevant information on the damaged item(s)
III. Damage Photos
IV. Box Photos: You must include one photo of the FRONT of the box, and one photo of the BACK of the box.
e. Art Replacement?
No refunds—Replacements offered for cases of items damaged during transit.
9. Payment
a. We accept:
Visa, MasterCard, Maestro, American Express, Amazon Pay, PayPal.
b. Payment error?
Try another card, PayPal, or contact your bank
Visa, MasterCard, Maestro, American Express, Amazon Pay, PayPal.
b. Payment error?
Try another card, PayPal, or contact your bank
10. Data & Privacy
Your Privacy Matters
• We handle your data in accordance with our Privacy Policy
• Your info is secure, never sold or shared
• Used solely to provide a smooth shopping experience
• Review our full privacy policy for details
• We handle your data in accordance with our Privacy Policy
• Your info is secure, never sold or shared
• Used solely to provide a smooth shopping experience
• Review our full privacy policy for details
11. New Products & Promotions
Stay Updated
• Sign up for our newsletter to get early access to:
• New product drops
• Exclusive promotions
Follow us on:
• Instagram
• TikTok
• Facebook
We hope these FAQs have addressed your questions. If you need further assistance or have any other inquiries, please don't hesitate to reach out to our customer service team.
In Faith,
Christian Modern
In Faith,
Christian Modern