Help

Help

  • Common questions? See our FAQ.
  • Need help? Email us anytime at help@christianmodern.shop.
  • Customer service hours: Monday to Friday, 9 am to 6 pm ET.
  • We aim to respond within 24 hours on business days.

Order Processing & Shipping

  • Destinations: We ship across the USA and internationally.
  • Carriers: We ship with trusted carriers such as FedEx, UPS, and DHL Express.
  • Delivery time: Orders are typically delivered within 5–7 business days.
  • Insurance: Every order is 100% insured against damage in transit.
  • Delays: Some remote areas may have longer delivery times. We are not responsible for unforeseen delays beyond our control, including weather-related delays. If your delivery window has passed, please check our FAQ or contact us.

Gift Cards

  • Available worldwide and delivered instantly by email.
  • Gift cards do not expire.
  • Klarna cannot be used to purchase digital or physical gift cards.

Returns & Exchanges

  • Timeframe: Returns are accepted within 30 days of delivery.
  • How to start: Email us at help@christianmodern.shop with your order number before sending anything back. We'll reply with return instructions.
  • Condition: Items must be returned in their original condition and packaging. If an item is not returned in its original condition, the buyer is responsible for any loss in value.
  • Return shipping: Buyers are responsible for return shipping costs.
  • Refunds: Refunds are issued to the original payment method.
  • Klarna orders: Eligible for a refund to the original payment method, including final sale and custom items, if returned unused and in original packaging within 14 days of delivery.
  • Gift cards: Non-refundable.

Return Address

C. Modern Returns
1445 1/2 N Martel Ave
Los Angeles, CA 90046

Damaged Delivery

Shipping Insurance: No Risk to You

All orders to the USA and worldwide are 100% insured against damage in transit.

Damaged in Transit?

We take great care to package every order securely. In the rare case your order arrives damaged, please let us know right away. You must notify us within 30 days of the delivery date.

How to Report Damage

Email help@christianmodern.shop and include:

  1. Order number
  2. Details of the damaged item(s)
  3. Photos of the damage
  4. Photos of the box (required): one of the front and one of the back

Replacements

Items damaged in transit are replaced, not refunded.

We prioritize exceptional customer service. Please contact us if you have any other questions or concerns.

Legal entity: Christian Modern LLC
Registered address: 2108 N St, Ste N, Sacramento, CA 95816
Email: help@christianmodern.shop