Help

Common questions? See our FAQ.
Need Help?
Email us anytime: help@christianmodern.shop
Customer Service Hours: Mon–Fri, 9 AM–5 PM EST
We aim to respond within 24 hours on business days

Order Processing & Shipping

• Easy Shipping: Delivery to the USA and Worldwide.
100% insured against damage during transit.

• Order Processing: 3 business days.

• Delivery Estimates:
USA: 3–4 business days
International: 5–7 business days
Note: Some remote areas may have longer delivery times. We are not responsible for unforeseen delays beyond our control, including weather related delays. If your order is delayed, please refer to our FAQ section or contact us if the delivery window has passed.

• Digital Downloads & Gift Cards:
Available worldwide. Delivered instantly via email.

Returns & Exchanges

• Timeframe: Accepted within 30 days of delivery.

• Return Restocking fee: 15% applied.

• How to start:
Email us at help@christianmodern.shop
Include order number
Items must be in original packaging and condition
Review & Refund: Once reviewed, refunds take 1–3 business days to appear

• Digital art prints & gift cards: Non-refundable

Damaged Delivery

a. Shipping Insurance: No Risk To You
Orders are 100% insured against damage during transit.
Shipping Insurance included on orders to:
✔ USA
✔ Worldwide

b. Package Damaged During Transit?
We take utmost care in packaging your order securely.
In rare cases of an order damaged during transit please notify us immediately.

c. Timeframe to Resolve?
You must notify us within 30 days of delivery date.

d. How to Report a Case of Damage During Transit?
• Notify us within 30 days of arrival (help@christianmodern.shop) and include:
I. Order Number
II. Relevant information on the damaged item(s)
III. Damage Photos
IV. Box Photos: You must include one photo of the FRONT of the box, and one photo of the BACK of the box.

e. Art Replacement?
No refunds—Replacements offered for cases of items damaged during transit.

We prioritize exceptional customer service. Please contact us if you have any other questions or concerns.