Frequently Asked Questions

Welcome to the Christian Modern FAQ. We want every part of your experience with us to be simple and seamless. Below you'll find answers to the questions we hear most often.

Sections

  1. Welcome to Christian Modern
  2. Customer Service
  3. Art Questions
  4. Ordering Art
  5. Order Management
  6. Order Processing & Shipping
  7. Returns & Exchanges
  8. Damaged Items
  9. Payment
  10. Data & Privacy
  11. New Products & Promotions

1. Welcome to Christian Modern

What is Christian Modern?

Christian Modern is an American art studio offering a curated collection of modern Christian art. We believe in the power of visual art to strengthen faith, and our mission is to create meaningful, modern pieces that enhance your journey with Christ.

2. Customer Service

How can I contact you?

  • Email: help@christianmodern.shop
  • Hours: Monday to Friday, 9 am to 6 pm ET
  • Response time: We aim to reply within 24 hours on business days.

3. Art Questions

What comes with a framed print?

  • Materials: Canvas or premium art paper.
  • Made in the USA: Produced in our American art studio.
  • Ready to hang: Arrives with pre-installed hanging wire.
  • Framing included: Mounting in the frame is included with your order.
  • Acrylic protection: Included on framed art paper prints.
  • Custom sizes: Email us at help@christianmodern.shop for help.

What about unframed prints?

  • Materials: Canvas or premium art paper.
  • Print quality: Archival-grade giclée printing.
  • Premium inks: Deep saturation and vibrant color.
  • Made in the USA: Printed with cutting-edge technology.
  • White border: Some designs include a subtle white border. See the product photos for details.
  • Custom sizes: Email us for help with specific size requests.

How do gift cards work?

  • Use them to purchase any art piece in our shop.
  • Delivered instantly by email.
  • Redeem at checkout with your unique code.
  • Gift cards do not expire, and any remaining balance stays on your card for future purchases.
  • Non-refundable and not redeemable for cash, except where required by law.
  • Lost or stolen gift cards cannot be replaced.
  • Klarna cannot be used to purchase gift cards.

4. Ordering Art

Where do you ship?

We ship to all 50 U.S. states and internationally, including Europe, Asia, the Americas, the Middle East, Africa, and Australia & New Zealand.

Do you offer custom sizes or custom designs?

Custom sizes are available. Email us at help@christianmodern.shop to request one. Custom designs are not available at this time.

Do you offer wholesale?

Yes, with a minimum order of 20 items. Contact us for pricing.

Do you offer gift wrapping?

Gift wrapping is not available, but every order arrives in presentation-ready packaging.

Do you have a physical store?

No. We are an online-only store.

5. Order Management

Can I change my shipping address, edit my order, or cancel it?

Yes, but only before your order ships. Email us as soon as possible at help@christianmodern.shop with your order number and the change you need.

I didn't receive an order confirmation email.

Please check your spam or junk folder first. If it isn't there, contact us and we'll resend it.

My order is delayed. What should I do?

  1. Check the status on your tracking link.
  2. If the expected delivery window has passed, email us at help@christianmodern.shop with your order number.

An item is missing or I received the wrong item.

  • Missing item: Items in the same order sometimes ship separately. Check your shipping confirmation emails for a second tracking number.
  • Wrong item: Email us within 30 days of delivery with your order number and photos of the item(s) you received.

What happens if I refuse a delivery?

Refused deliveries are not eligible for a refund.

6. Order Processing & Shipping

How long will my order take?

Orders are typically delivered within 5–7 business days, in the U.S. and internationally. We ship with trusted carriers such as FedEx, UPS, and DHL Express, and you'll receive a tracking number by email.

Some remote areas may have longer delivery times. We are not responsible for unforeseen delays beyond our control, including weather-related delays. If your delivery window has passed, please contact us.

What if I entered the wrong shipping address?

We are not responsible for errors in shipping information entered at checkout. If you notice a mistake, email us right away. We can update the address as long as your order has not shipped.

My package shows as delivered, but I can't find it.

We are not responsible for orders lost after delivery when proof of delivery is available.

How are digital products delivered?

Gift cards and digital art are delivered instantly by email.

7. Returns & Exchanges

What is your return policy?

  • Timeframe: Returns are accepted within 30 days of delivery.
  • Condition: Items must be returned in their original condition and packaging. If an item is not returned in its original condition, the buyer is responsible for any loss in value.
  • Return shipping: Buyers are responsible for return shipping costs.
  • Refunds: Refunds are issued to the original payment method.
  • Klarna orders: Eligible for a refund to the original payment method, including final sale and custom items, if returned unused and in original packaging within 14 days of delivery.
  • Gift cards: Non-refundable.

How do I start a return?

Email us at help@christianmodern.shop with your order number before sending anything back. We'll reply with return instructions.

Where do I send my return?

C. Modern Returns
1445 1/2 N Martel Ave
Los Angeles, CA 90046

8. Damaged Items

Is my order insured?

Yes. Every order to the USA and worldwide is 100% insured against damage in transit, at no risk to you.

My order arrived damaged. What should I do?

We take great care to package every order securely. In the rare case your order arrives damaged, please let us know right away. You must notify us within 30 days of the delivery date.

Email help@christianmodern.shop and include:

  1. Order number
  2. Details of the damaged item(s)
  3. Photos of the damage
  4. Photos of the box (required): one of the front and one of the back

Will I get a refund or a replacement?

Items damaged in transit are replaced, not refunded.

9. Payment

Which payment methods do you accept?

Visa, Mastercard, Maestro, American Express, Amazon Pay, PayPal, and Klarna. Klarna cannot be used to purchase digital or physical gift cards.

My payment didn't go through. What should I do?

Try another card or PayPal, or contact your bank. If the issue continues, email us and we'll help.

10. Data & Privacy

How do you handle my personal information?

Your privacy matters to us. We use your information to process your orders and provide a smooth shopping experience, and we handle it in accordance with our Privacy Policy. Please review it for full details, including your privacy choices.

11. New Products & Promotions

How can I hear about new art and promotions?

Sign up for our newsletter to get early access to new product drops and exclusive promotions. You can also follow us on Instagram, TikTok, and Facebook.

We hope these answers help. If you have any other questions, our customer service team is always happy to help.

In Faith,
Christian Modern