FAQ

Frequently Asked Questions (FAQ)
Welcome to the FAQ section! 🙂
We're here to provide you with the information you need for a seamless shopping experience. Below, you'll find answers to common questions about our products, services, and more.


SECTIONS

  1. Welcome to Christian Modern
  2. Customer Service & Support
  3. Product Questions
  4. Ordering
  5. Order Management
  6. Shipping Information
  7. Returns & Exchanges
  8. Damaged Items & Claims
  9. Payment
  10. Data & Privacy Protection
  11. New Products & Promotions

1. WELCOME TO CHRISTIAN MODERN

a. What is Christian Modern?
We are an online art store that offers a curated collection of Christian modern art. We believe in the power of art to inspire and uplift, and our mission is to bring meaningful and modern art to inspire your journey with Christ.

2. CUSTOMER SERVICE & SUPPORT

a. How Can I Contact Customer Service?
• Contact: help@christianmodern.shop
      ○ Hours: Mon-Fri, 9 AM - 5 PM (EST).
      ○ We aim to respond within 24 hours on working days.

3. PRODUCT QUESTIONS

a. FRAMED ART PRINTS
• Options
Canvas Art Prints, or Art Paper Prints.
• Custom-sized Frames?
Not available.
•  Hanging Frames?
Hanging wire installed for easy hanging.
• Damage-Free Hanging?
      ○ Yes. Our frames are lightweight and suitable for hanging with adhesive strips.
      ○ We recommend using multiple large Command-brand adhesive strips (at least 10 for large art pieces).
• Free Framing Service?
Prints mounted in frame for free.
• Protective Acrylic Screen
      ○ For framed paper art prints

b. UNFRAMED PAPER ART PRINTS
• Custom-sized Prints?
Not available.
• Paper & Print Quality?
      ○ Thick Enhanced Matte Paper for vibrant colors.
      ○ Our paper is sturdy and does not warp or buckle easily. Rich display of colors.
      ○ Art prints are giclée printed with premium inks, ensuring intense color saturation and archival-grade print durability.
      ○ Printed in the USA with cutting-edge print technology.
• Art Designs with Large White Border Printed?
Select designs have a slight white border as part of the print design. Check product photos.

c. DIGITAL DOWNLOADS
• Usage Restrictions?
      ○ Our art is copyrighted.
      ○ Digital prints from our store are for personal use only. They are not authorized for commercial reproduction or distribution without prior written permission.

d. GIFT CARDS
• Use?
Can be used to purchase any product.
• Delivery?
Gift cards delivered instantly via email.
• Redeem?
Enter the unique code during checkout to redeem a gift card.
• Returns?
Gift cards are non-refundable and non-exchangeable for cash.
• Expiration?
Gift cards are valid for 2 years from the date of purchase.
• Lost or Stolen?
Lost or stolen gift cards cannot be replaced or refunded.
• Remaining Balance?
Any remaining balance can be used for future orders if the gift card has not yet expired.

4. ORDERING

a. Are all products available for purchase?
Yes, all products displayed on our website are available for purchase.

b. Custom Orders?
Sadly not available. We offer a curated collection of Christian modern art available for purchase.

c.Wholesale/Bulk Discounts?
• Minimum order quantity: 50 items.
• Contact us for details.

d. Gift Wrapping?
Unavailable, but products are carefully packaged for gifting.

e. Physical Store?
We are an online store only.

5. ORDER MANAGEMENT

a. Change of Delivery Address?
Can only be changed prior to order shipping.

b. Order Confirmation?
• Confirmation may take a few minutes. Check spam folder.
• Contact customer service if not received within 24 hours.

c. Order Changes?
• Only possible if the order has not been processed yet.
• Contact customer service (help@christianmodern.shop)

d. Order Cancelation?
•  Only possible if the order has not been processed yet.
•  Contact customer service (help@christianmodern.shop)

e. Order Delay?
•  First, check tracking number status.
•  If the expected delivery window has passed, contact customer service (help@christianmodern.shop) and include your Order Number.

f. Wrong Item Received?
• Contact customer service (help@christianmodern.shop) and include:
      ○ Order Number
      ○ Photos of the wrong item(s) and package

g. Missing Item in Order?

• Check tracking number for orders with multiple parcels.
• Contact customer service (help@christianmodern.shop) within 30 days of order arrival and include:
      ○ Order Number
      ○ Photos of received item(s)

h. 
Refusing Delivery
No refunds for refused deliveries.

6. SHIPPING INFORMATION

a. Framed & Unframed Art Prints: Shipped from USA
      • Framed Art: Available in USA, Germany, UK, Netherlands, Canada.
      • Unframed Art: Available in USA and Worldwide.
      • Tracking Number?: Provided via email for framed and unframed print orders.
      • Order Processing & Shipping Times:
            ○ Processing: 1-3 business days.
            ○ Shipping: Estimated 3-5 business days (US orders), and 8-10 business days (International orders)
            ○ Note: Some remote areas may have longer delivery times. We are not responsible for unforeseen delays beyond our control. If your order is delayed, please refer to our FAQ section or contact us if the delivery window has passed.

b. Digital Downloads & Gift Cards:
      • Available Worldwide:
            ○ Delivered via email instantly.
            ○ Orders for digital items involve no shipping.

7. RETURNS & EXCHANGES

a. Canvas, Framed and Unframed Prints:
  • 30-day return policy from delivery date.
  • 15% restocking fee applies.
      • How Do Returns Work?
            ○ Please contact us within 30 days of delivery (help@christianmodern.shop) and include your Order Number.
            ○ Items must be returned in their original condition and packaging. We reserve the right to refuse returns that do not meet these criteria.
            ○ Our team receives and reviews your return. Then they issue your refund as applicable.
            ○ Refunds take 1-3 business days to reflect on your end depending on your payment method.

b. Digital Downloads and Gift Cards:

      • Digital Downloads:
            ○ Are Digital Downloads Refundable?
               No, digital art prints are non-refundable as digital items cannot be returned like a physical item.
            ○ Can I Exchange a Digital Downloads?
               Exchanges are not applicable for digital art prints.
            ○ How Do I get Help with Technical Issues for Digital Downloads?
               Contact our customer support at help@christianmodern.shop for assistance.

      • Gift Cards
            ○ Can I return or get a refund for a gift card?
               No, gift cards are non-refundable and cannot be exchanged for cash as digital items cannot be returned like a physical item.

8. DAMAGED ITEMS & CLAIMS

a. Damaged Item in Order?
We take utmost care in packaging your order securely. If your order arrives damaged, please notify us immediately (within 30 days of arrival) and submit a claim to resolve the issue (see how below).

b. How to Submit a Claim?
      • Notify us within 30 days of arrival (help@christianmodern.shop) and include:
            ○ Your Order Number
            ○ Relevant information on the damaged item(s)
            ○ Photos of package and damaged item(s) and photos of the box.
            ○ Replacements offered for damaged items.

9. ACCEPTED PAYMENT METHODS

a. Accepted Payment Methods?
We accept major credit cards (VISA, Mastercard, Maestro, American Express) and PayPal.

b. Payment Error?
Contact your bank, or try PayPal or another card.

10. DATA & PRIVACY PROTECTION
      • At Christian Modern Shop, we take your privacy and data protection seriously.
      • We handle your personal information in accordance with our Privacy Policy.
      • Rest assured that your data is securely stored and used solely for the purpose of providing you with the best shopping experience.
      • We do not sell or share your information with third parties. For more details, please review our privacy policy.

11. NEW PRODUCTS & PROMOTIONS
Stay updated with new products and promotions signing up for our newsletter on our website and following us on social media:

      • Instagram
      • TikTok
      • Facebook

We hope these FAQs have addressed your questions. If you need further assistance or have any other inquiries, please don't hesitate to reach out to our customer service team. Thank you for choosing Christian Modern!